How to refund Steam games even after you've played them

Published: Wednesday, September 3, 2025 at 6:30 am

Steam Refunds: How to Get Your Money Back

Have you ever made an impulse purchase on Steam, only to regret it later? Fortunately, Steam offers a straightforward refund policy, allowing gamers to reclaim their money under specific conditions.

To be eligible for a refund, you must request it within 14 days of the initial purchase. Crucially, the game's playtime must be less than two hours. This policy applies to most games, including those played on the Steam Deck or gaming PCs.

Early Access games are now subject to the same refund rules as fully released titles. However, there are exceptions. DLC, particularly cosmetic items or those that irreversibly affect gameplay in online games, may not be eligible for a refund once installed. In-game items for Valve-developed titles can be refunded within 48 hours if unused and not gifted.

The refund process is simple. You must initiate the refund through the Steam website, not the desktop or mobile app. Once logged in, select the game you wish to refund, choose a reason for the refund from a list of options, and submit your request. You can then select your preferred refund method, either to your card or Steam wallet. Valve typically processes refund requests within a few days.

BNN's Perspective: Steam's refund policy is a consumer-friendly practice that acknowledges the potential for buyer's remorse in the digital gaming space. While the time and playtime limitations are reasonable, the process is easy to navigate, providing a safety net for gamers.

Keywords: Steam, refund, games, policy, playtime, purchase, digital, Valve, DLC, Early Access, Steam Deck, gaming, money back.

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