Google gives in to users complaints over AI-powered Ask Photos search feature

Published: Tuesday, March 10, 2026 at 2:58 pm

Google Responds to User Concerns, Offering Choice in Photo Search

Google is responding to user feedback regarding the AI-powered "Ask Photos" search feature within its Google Photos app. The company announced it will introduce a toggle that allows users to revert to the classic search experience, addressing complaints about the new feature's accuracy and speed.

The "Ask Photos" feature, which debuted in the U.S. in 2024, utilizes artificial intelligence to allow users to search their photo libraries using natural language queries. While the feature aimed to enhance the search experience, some users reported issues with its performance. Concerns included slower search times and less accurate results compared to the previous search method.

Google had previously offered a way to disable the use of Gemini within Google Photos, but the option was hidden within the app's settings, making it difficult for users to find and utilize. The new toggle button will provide a more accessible and user-friendly way to switch between the AI-powered search and the classic search function. Google stated that the app will still prioritize the search results that best match the user's query, regardless of the selected search method.

The decision to offer the toggle was driven by user feedback, according to Google Photos lead Shimrit Ben-Yair. The company acknowledged user concerns about the "Ask Photos" feature and emphasized its commitment to improving the search experience. Google also noted that it has improved the quality of some of the most popular searches based on user feedback.

BNN's Perspective:

This move by Google demonstrates a positive response to user concerns. While AI integration is becoming increasingly prevalent, it's crucial for companies to prioritize user experience and provide options for those who prefer traditional methods. This toggle allows users to choose the search experience that best suits their needs, striking a balance between innovation and user satisfaction.

Keywords: Google Photos, Ask Photos, AI, search, feature, toggle, Gemini, user feedback, classic search, natural language, accuracy, speed, Shimrit Ben-Yair, Google, app

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