Delta and United Sued For Selling Windowless 'Window' Seats

Published: Thursday, August 21, 2025 at 12:56 pm

Delta and United Sued Over "Windowless Window Seats"

Two major U.S. airlines, Delta Air Lines and United Airlines, are facing federal class action lawsuits alleging deceptive practices in their seat selection offerings. The lawsuits, filed this week, accuse the airlines of misleading passengers by selling seats labeled as "window seats" that, in reality, lack windows.

The plaintiffs claim they paid premium fees for these seats, expecting a window view, only to find themselves seated next to a cabin sidewall. The lawsuits allege false advertising, deceptive business conduct, and breach of contract. The cases involve passengers who booked and paid extra for window seats on various flights, including those on Boeing 737, Boeing 757, and Airbus A321 aircraft. The plaintiffs estimate that over a million passengers on each airline may have been affected.

The lawsuits highlight the significant revenue generated by seat selection fees, with window seats being particularly prized. Attorneys argue that mislabeling a seat constitutes a breach of contract, as the extra fee is charged separately. The complaints emphasize that competitors, such as American Airlines and Alaska Airlines, disclose when certain wall-adjacent seats lack windows.

The lawsuits seek nationwide class certification and both compensatory and exemplary damages. Attorneys are inviting affected passengers to join the actions. The airlines are expected to challenge the complaints, potentially arguing that seat labeling and design variations do not constitute fraud.

BNN's Perspective:

This case raises important questions about transparency in the airline industry. While airlines are free to charge for premium services, they have a responsibility to accurately represent what they are selling. The outcome of these lawsuits could set a precedent for how airlines market and price seat selections, potentially leading to greater clarity and consumer protection.

Keywords: Delta Air Lines, United Airlines, window seats, lawsuits, false advertising, deceptive business conduct, breach of contract, seat selection fees, consumer rights, transparency, class action, Boeing 737, Boeing 757, Airbus A321, American Airlines, Alaska Airlines, seat labeling, consumer protection

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